Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our location in Leonding, Austria. Typical delivery times are:

• Austria: 2–5 business days

• EU countries: 5–10 business days

Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

🌍 Do you ship internationally?
Currently, we ship within Austria and select EU countries to ensure reliable and timely delivery. Please enter your address at checkout to confirm availability.

🔍 How can I track my order?
After your order is dispatched, we will email you a tracking link and number so you can monitor your shipment’s progress in real time.

💳 What payment methods do you accept?
We accept a variety of secure payment options, including:

• Visa

• Mastercard

• PayPal

• Bank Transfer

All transactions are processed securely with encryption to keep your personal and payment information safe.

⏳ What if my order is delayed?
Delays can occasionally happen due to weather, holidays, or courier issues. If your order hasn’t arrived within the estimated time, please contact us at annivear@gmx.net with your order number, and we’ll assist you promptly.

🔁 Can I return my purchase?
Yes! We accept returns within 30 days of delivery, as long as the sneakers are unworn, undamaged, and in their original packaging. Please contact us before returning your item for instructions.

❗ What should I do if I receive a damaged or incorrect item?
Please notify us within 7 days of delivery by emailing annivear@gmx.net with your order details and clear photos of the issue. We’ll arrange a replacement, refund, or store credit, depending on your preference.

💬 Need more help?
We’re here to help! Contact us anytime:

📧 Email: annivear@gmx.net
📞 Phone: +43 678 441 41513
🏢 Address: Sophia Berger, Kornstraße 44, 4060 Leonding, Austria
🕒 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM CET